Orders placed before 10am pst will be processed the same day. Once your order is dispatched it can take approximately 3-5 business days to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our delivery & returns page.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

We hope you love your online purchases, however if you change your mind we offer 30 day returns on all items. We also offer 100% credit as an alternative to refunds.You can find our full returns policy and instructions on our delivery & returns page.

The best way to reach us is through this contact form, or by emailing us at support@heypappy.com. We’re still a small team, so to serve as many customers as thoroughly as possible, we don’t take phone calls. Please make sure to add support@heypappy.com to your contacts, and check your spam folder and any active mail filters to ensure that you receive our response!  

If there are any issues with your order, please reach out to us within one hour of placing the order. 

Nuggets can be safely stored in their boxes for up to 8 weeks after delivery, but they don’t like to live there for too long, so the sooner you can unbox, the better. The Tangram couch travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we recommend opening your box shortly after it lands on your front doorstep!  Please note Nuggets that are left in their box longer than 8 weeks from delivery will not be covered by our two-year product warranty, and all returns must be initiated within 30 days of delivery. 

Nuggets and Cover Sets come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product.  If you come across a defect, please send 2-3 pictures of the issue through this form so that we can help! It’s our way of saying we don’t just sit on Heypappy — we stand behind it. 

The tangram puzzle nugget couch is suitable for children aged 1 and above.

While the couch is primarily designed for indoor use, it can be used outdoors in dry conditions. However, prolonged exposure to sunlight and moisture may affect its durability.  

Yes, the foam material used in the couch is non-toxic and safe for children. It meets safety standards for children's furniture. 

Yes, additional tangram puzzle pieces are available for purchase separately. You can customize and expand your couch's design with extra pieces.

The couch can be spot cleaned with a mild detergent and water. The covers are removable and machine washable for easy maintenance. 

Shipping restrictions and additional costs may vary depending on your location and shipping method. Please review the shipping information at checkout for details specific to your order. 

The sofa has a weight capacity of 24.25 pounds, making it suitable for children of various sizes.