Shipping Policy
Process & shipping time
Depends on the products' availability, products will be shipped from our warehouse in the United States or Overseas.
1) For US stock items- Marked as "In Stock - Process in 1 to 3 Business Days "
- Shipping Time In 3-7 Days
2) For NON US stock items- Marked as
"In Stock - Process In 3 to 5 Business Days"
"In Stock - Process In 5 to 10 Business Days"
(The product will be shipped from our oversea warehouse)
- Shipping Time In 1-2 Weeks (Expedited Shipping)
- Shipping Time In 5-7 Weeks (Free Shipping)
Note: US stock inventory could change at anytime while other customers shopping at the same time, if you only want to have your products shipped from the US warehouse, please add a note, like "Cancel if no US stock available", in the customer note section or send us an email within 24 hours after you place the order.
Why does it take a long time for overseas warehouse transportation?
- Additional sanitation procedures is required in our warehouse, our process time (5-10 business days) is longer than normal (3-7 business days).
- Some products in US warehouse are out of stock right now and they need to be shipped from our overseas warehouse.
- After the package arrived in the USA, due to the limited persona allowed in the main warehouse in California, there is a long queue of packages waiting to be processed, which are the main reasons for the long shipping time from oversea.
Shipping delivery & expenses
CONUS shipping
We offer free shipping within the United States mainland. However, due to stock shortages or items being in our overseas warehouse, the shipping time for certain products may be extended to 5-7 weeks.We are push the shipping agent early daily and hope our clients can receive the items as soon as possible. We are so sorry for this kind of inconvenience. Shipping time is the best effort estimation and is not guaranteed. If you want to receive the package faster, you can also choose Exp Shipping but some extra fees need to be paid. The details are as follows:
| Rate name | Product Weight | Freight |
| Free Shipping | 0-30 lbs | Free |
| Exp Shipping (ETA: 3-7 Days) | 30.1-50 lbs | $38.99 |
| Exp Shipping (ETA: 3-7 Days) | 50.1-70 lbs | $58.99 |
| Exp Shipping (ETA: 3-7 Days) | 70.1-90 lbs | $78.99 |
Worldwide shipping
For the rest of the world, freight will not be included in the product price, and you need to pay the worldwide shipping fee, the details are as follows:
| Rate name | Product Weight | Freight |
| Malaysia & Singapore(By Sea, 4 weeks) | 10-30 lbs | $58.99 |
| Malaysia & Singapore(By Air, 1 week) | 10-30 lbs | $88.99 |
| Worldwide Shipping (ETA: 4-8 weeks) | 10-30 lbs | $58-$148 |
| Worldwide Shipping (ETA: 4-8 weeks) | 30.1-50 lbs | $88-$208 |
NOTE: If customers fail to be at the location to receive the package and/or refuse to work with us and the shipping company to retrieve the package, which results in the package being sent back to us, the shipping cost will be charged (It can be very costly up to several hundreds of dollars).
How to track your shipping number?
You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool. Click Here to Track Your Order
How will my order be shipped?
Most fixtures will be shipped by UPS, FedEx, EMS, or USPS. For any specific delivery needs, please contact our Customer Support at support@heypappy.com.
Work with customs for clearance？
Generally, products will be shipped from our warehouse in the United State but in rare case in overseas. If it is shipped from overseas, unfortunately, it may require you to provide Customs with validating information and pay import taxes if there is any. That is something out of our control since only the receiver, not the sender, can work with Customs for the clearance. If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment.
Note: Please contact us before submitting the information to Customs.
In rare cases, you do not know where the product is even though the tracking info shows it as delivered. Please don' t worry. We will keep an eye on your shipping statues and update you once we get information. But you have to reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.
What if I cannot find my package?
There are several possibilities:
1) The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
2) The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
3) The package could be indeed lost. If you have waited for 2 business day and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at support@heypappy.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verify that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the lost if customer refuse to work with us to start the investigation.
It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!
Any questions?
Didn't find what you are looking for? We're here to help. Contact us.
Shipping from?
For US stock itemsShipping from: California, Florida, New York or other Heypappy storages in USA. It may vary depends on your address and the inventory of each storage.
For NON US stock items
Shipping from our own Asian factory.
It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!
If you don’t find the answer you need, please feel free to contact us.